Thank you for choosing Planet Provision, we appreciate your business. Item ConditionWe attempt to be as honest as possible with describing all our items but, recommend you read the condition description and view all provided photos before purchasing to ensure you are fully aware of any flaws with the item you are purchasing.Video Games/Other Media:Brand New - Factory sealed and have not been opened or played. Any damage to the packaging will be noted in the pictures and description.Very Good - Has light wear and minor blemishes but, is still in overall very good shape. These blemishes can easily be overlooked and would consist of things such as light shelf wear or light scratches.Good - Has some cosmetic flaws, that are noticeable but not major. These flaws consist of moderate or noticeable surface wear and surface scratches, stickers and sticker residue, scratches on the disc, etc. These games should be satisfactory for the average person.Acceptable - Has major cosmetic flaws. These flaws consist of torn labels, crushed boxes, cracked cases, excess amount of stickers or residue, very noticeable surface wear and scratches, damaged cover art, holes and dents, etc. These games are recommended for people who are not picky about condition. It is recommended you view all photos and read the condition description to ensure you are aware of all flaws.For Parts/Not Working - Do not function as intended to. Condition does not apply to these items and they are sold AS-IS. Please note that refunds are not given for items listed under this condition so please view all photos and read the condition description before purchasing.Please Note: All DLC and/or product codes included are not guaranteed to be valid and should be expected to have already been redeemed.Trading Cards:Mint (M) - Pack fresh. Imperfections are very little to none.Near-Mint (NM) - Card is pack fresh and may have minor flaws. These flaws include small white dots on the cards edges or scratches that you have to closely examine the card to see.Excellent (EX) - Card has been played or used and will have some flaws. These flaws include light surface wear, scratches, edge wear and corner wear. Played (P) - Card has been played or used heavily and will have major flaws. These flaws include heavy surface wear, scratches, creases, edge wear and corner wear.Damaged (D) - Card has been damaged. Possible damage can include large creases, water damage, fading, large white spots, cuts, deep scratches, peeling, etc. It is recommended you view the provided photos and read the condition description before purchasing.Most other items:Brand New - Factory sealed and have not been opened or played. Any damage to the packaging will be noted in the pictures and description.Used/Pre-Owned - Condition ranges. It is recommended you view the provided photos and read the condition description before purchasing.For Parts/Not Working - Do not function as intended to. Condition does not apply to these items and they are sold AS-IS. Please note that refunds are not given for items listed under this condition so please view all photos and read the condition description before purchasing.PaymentWe currently accept payments through PayPal only.Payment is expected to be made within a reasonable amount of time after purchase.We do not currently charge sales tax. ShippingCombined ShippingTo request combined shipping, please add all items you are purchasing to your shopping cart and click the “request total from seller” button. Do not pay for your items until the shipping costs have been revised by us. Canada Trading Cards: $0.50 for each additional trading card. For orders of more than five cards, each additional card will cost $0.75 and will be shipped in a bubble mailer. Video Games & Other Media: $2.50 for each additional video game. For orders of more than two video games, a calculated rate will be charged based on location for the total shipping cost of the parcel. Instruction Manuals & Inserts: $0.75 for each additional instruction manual. For orders of more than four instruction manuals, a calculated rate will be charged based on location for the total shipping cost of the parcel.United StatesTrading Cards: $0.75 for each additional trading card. For orders of more than five cards, each additional card will cost $1.00 and will be shipped in a bubble mailer. Video Games & Other Media: $4.75 for each additional video game. For orders of more than two video games, a calculated rate will be charged based on location for the total shipping cost of the parcel. Instruction Manuals & Inserts: $1.00 for each additional instruction manual. For orders of more than four instruction manuals, a calculated rate will be charged based on location for the total shipping cost of the parcel.InternationalWe do not currently offer combined shipping for international customers.HandlingAll orders are guaranteed to be shipped within 24-72 hours of us receiving cleared payment. PackagingAll video games or other media are shipped in a bubble mailer, the disc inside a paper cd sleeve to ensure maximum protection.All trading cards are shipped with sleeves inside a regular letter envelope. Cards exceeding $5 in value before shipping costs will be shipped inside a top loader. All other items are dependent on size, weight and the type of item. Shipping Methods & RatesCanadaWe currently offer Canada Post Lettermail, Canada Post Regular Parcel and Canada Post Xpresspost as methods of shipping. All rates can be found in the shipping information section of each listing. If a shipping method we currently offer is not included in the shipping options of the listing, add the item that you wish to purchase to your shopping cart and click the “request total from seller” button. Using the provided comment box, tell us which shipping method you would like to be used. Do not pay for your item until the shipping costs have been revised by us. United StatesWe currently offer Canada Post USA Letterpost, Canada Post Light Packets USA, Canada Post Tracked Packet - USA and Canada Post Expedited Parcel - USA for US customers. All rates can be found in the shipping information section of each listing. If a shipping method we currently offer is not included in the shipping options of the listing, add the item that you wish to purchase to your shopping cart and click the “request total from seller” button. Using the provided comment box, tell us which shipping method you would like to be used. Do not pay for your item until the shipping costs have been revised by us. International We currently only offer Canada Post Xpresspost International and Canada Post Priority Worldwide for International customers. All rates are calculated by location and can be found in the shipping information section of each listing. Customs ChargesAll buyers located outside of Canada may be subjected to import fees/duty. These fees are the responsibility of the buyer to pay. Please contact your local customs office before purchasing.Return PolicyWe offer a 14 day return policy for all items in our store excluding items listed as for parts/not working. However, the buyer is responsible for original and return shipping charges and may be subject to a 15% restocking fee. Customer Service & Our GuaranteeWe strive for customer satisfaction. If you are not satisfied with your order or have any questions or concerns, please be sure to contact us so we can resolve any issues you may have quickly and efficiently. Note: If you are planning on leaving negative response, please reach out to us first so that we may solve any problems you are having.
